Competition A/C & Heat, LLC Privacy Policy

1. Information We Collect

We may collect the following information:

Personal Information

Name

Email address

Phone number

Physical address

Service location information

Payment information when making purchases or requesting services

Communication preferences and consent records

Non-Personal Information

IP address

Browser type and device information

Website usage information and analytics

Cookies and similar technologies

Service Information

Appointment requests

Service history

Equipment information

Customer support inquiries

Feedback and reviews

2. How We Use Your Information

We use collected information to:

Provide HVAC installation, repair, maintenance, and replacement services

Schedule appointments and service calls

Process payments and transactions

Respond to inquiries and quote requests

Send appointment reminders and service updates

Improve our website and customer experience

Maintain records of customer communications and consent

Comply with legal obligations

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you consent to receive text messages related to:

Appointment reminders

Service updates

Customer support communications

Follow-up requests

Important account notifications

Opt-In & Consent

SMS messages are only sent to individuals who have provided consent.

Consent is obtained through website forms, service requests, or other approved methods.

Consent records are securely maintained.

We comply with the Telephone Consumer Protection Act (TCPA) and all applicable regulations.

Opt-Out Instructions

Reply STOP to unsubscribe.

You will receive a final confirmation message.

No additional messages will be sent unless you opt in again.

Message Frequency & Content

Message frequency varies depending on your interaction with our company.

Messages relate directly to services requested or account activity.

Standard message and data rates may apply.

Help & Support

Reply HELP for assistance or contact us at:

Email: [email protected]

Carrier Information

Standard message and data rates may apply.

Wireless carriers are not responsible for delayed or undelivered messages.

Supported carriers may include AT&T, Verizon, T-Mobile, Sprint, and other participating carriers.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information with:

Service Providers

Payment processors

Appointment scheduling platforms

Website hosting providers

SMS delivery providers

Legal Requirements

We may disclose information when required by law or to:

Respond to legal requests

Protect our rights and property

Prevent fraud or misuse

Business Transfers

If our business is sold, merged, or transferred, customer information may be included as part of that transaction.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except aggregators and providers necessary to deliver SMS services.

5. Data Security

We implement reasonable safeguards to protect information including:

Secure data storage

Access controls

Encryption where appropriate

Regular security reviews

Employee privacy training

While we take reasonable precautions, no transmission or storage system can be guaranteed 100% secure.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Analyze website traffic

Improve website performance

Remember user preferences

Enhance user experience

Users may control cookie settings through their browser.

7. Your Rights & Choices

You may:

Access your personal information

Request corrections or updates

Request deletion of personal information where permitted by law

Withdraw marketing consent

Opt out of SMS communications by replying STOP

Request information about how your data is used

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

9. Changes To This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have questions regarding this Privacy Policy, contact us:

Competition A/C & Heat, LLC

Corpus Christi Office
3910 Wow Rd
Corpus Christi, TX 78413

Phone: 877-811-2665‬
Email: [email protected]